Terms and Conditions

What is soft collections?

Soft collections are a term used to describe the collection of bad debt by means other than legal action. This process is implemented before legal action is instituted as a last effort to collect monies due quicker and at a lower cost.

Terms and conditions for soft collections:

  • 1.“No Collection No Fee” – if we cannot collect your money during soft collection phase, you do not have to pay any fees, we will give the file back to you without any charge. There is only one exception, if you withdraw the file from us before the debtor made any payments, you will be liable for our collections cost. Also see point 4 below.
  • 2. You as the client will receive the amount handed over as reflected on your statement, we will charge the cost and commission to the debtor.
  • 3. When a debtor is wrongfully handed over for collections and the file must be withdrawn, you as the client will be liable to pay our fees within 7 days of receiving our invoice.
  • 4. When a debtor is wrongfully handed over for collections and the file must be withdrawn, you as the client will be liable to pay our fees within 7 days of receiving our invoice.
  • 5. When we struggle to collect the money during the soft collection phase, we will not keep the file for longer than 90 days after receiving the hand over mandate. We will make sure that you can go the Legal route if you would like to..

What is legal action?


The act of using a lawyer or a court to help settle a disagreement, etc. that you have with a person or an organization: Terms and conditions for Legal action:
  • 1. The option to take the matter on to legal action, is entirely up to you as the client.

  • 2. You as the client can use your own attorney to take legal action on your behalf.

  • 3. If you choose VI Debt Recovery to assist you with the legal action, we must get written confirmation from you as the client.

  • 4. VI Debt Recovery will hand over the matter to our attorney and manage the process for you.

  • 5. You as the client is responsible for the cost of the legal action and attorney fees. VI Debt Recovery will pay the legal fees but invoice you within 7 days after paying the invoice.

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